Information and Referral Resource


Don’t know where to begin? Embarking on the journey to access disability supports and services can feel overwhelming, especially if you’re unsure where to begin. Our Independent Living Skills Specialists (ILSS) serve as your one-stop shop and total referral resource, offering comprehensive support and guidance tailored to your unique needs and circumstances. Whether you’re navigating complex service systems, seeking information on available resources, or advocating for your rights, our ILSS professionals are dedicated to empowering you to live independently and fully integrated in your community.

At the heart of our operations lie core programs designed to meet the diverse needs of our community. Our Independent Living Skills Specialists (ILSS) comprise our Information and Referral program.

Independent Living, Inc. strives to be the bridge that enables individuals, regardless of age or disability, to embrace their full potential and thrive in a fully integrated, barrier-free society. We do this in part through information and referral services. Take the first step on your disability supports journey with ILI’s ILSS program as your trusted guide and total referral resource.

Information and Referral

Information and referral services at ILI operate as a vital resource hub, providing individuals with comprehensive and up-to-date information on available support services, resources, and opportunities relevant to their specific needs and circumstances. All of our services and supports are delivered with a person-centered approach.

Here’s how it works:

  1. Assessment: We begin by thoroughly assessing the individual’s needs, preferences, and goals. This helps us understand their unique situation and tailor our information and referral services accordingly.
  2. Resource Database: ILI maintains an extensive database of local, state, and national resources related to disability support services, including but not limited to housing, education, employment, healthcare, transportation, and assistive technology.
  3. Personalized Guidance: Our experienced staff members provide personalized guidance and assistance, helping individuals navigate through the array of available resources and make informed decisions that align with their goals.
  4. Referral Coordination: Based on the individual’s needs and preferences, we facilitate connections with appropriate service providers, agencies, or organizations within the community. This includes providing contact information, making introductions, and following up to ensure a seamless transition.
  5. Continuous Support: Information and referral services at ILI are not limited to a one-time interaction. We offer ongoing support and follow-up to ensure that individuals receive the assistance they need and are equipped with the knowledge and resources to navigate future challenges independently.

By offering comprehensive information and referral services, ILI strives to empower individuals with disabilities to access the support and resources necessary to achieve their goals, enhance their quality of life, and thrive as active members of their communities.

Independent Living Skills Specialists (ILSS)

The Independent Living Skills Specialist (ILSS) program at Independent Living, Inc. (ILI) is dedicated to promoting self-help, equal access, and empowerment for individuals with disabilities across Orange and Sullivan Counties. As ACCES-VR staff members, ILSS professionals provide comprehensive outreach and support services to a diverse range of individuals, including those with physical, psychiatric, cognitive, or sensory disabilities, spanning all age groups and living situations.

At the heart of the ILSS program is a commitment to offering personalized assistance and guidance to individuals seeking information and resources to enhance their independence and quality of life. Through a variety of services, ILSS professionals empower individuals to navigate complex service systems and access essential supports, including housing, home care, transportation, assistive technology, employment, and more.

Key components of the ILSS program include:

  1. Peer Counseling: Providing peer support and guidance to individuals facing similar challenges.
  2. Information and Referral: Offering assistance in obtaining or coordinating services from various sources to meet individual needs.
  3. Advocacy: Advocating for individuals at both individual and systemic levels to ensure equal access and rights.
  4. Independent Living Skills: Providing training and support to develop skills necessary for independent living.
  5. Goal Setting: Collaborating with individuals to develop personalized plans and SMART goals aimed at achieving maximum independence.
  6. Community Integration: Facilitating opportunities for individuals to integrate into their communities through involvement in key groups, committees, and advocacy efforts.

Additionally, ILSS professionals offer a range of specialized services, including ADA consultation and environment modification services, connecting individuals with employment and volunteer opportunities, conducting ACCES-VR informational sessions, and assisting with navigating services available through Social Security, the Department of Family Services, and other community resources.

Through the ILSS program, ILI continues to uphold its mission of empowering individuals with disabilities to live independently and fully integrated lives within their communities, fostering self-sufficiency, empowerment, and inclusion for all.

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